> ## Documentation Index
> Fetch the complete documentation index at: https://docs.rescueconsole.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Sending
> The address your emails come from, where replies go, sending from your own domain or address, and open and click tracking.
This page says who your organization's email comes from and where the answers go, and lets you send from your own domain instead of RescueConsole's.
Open it from **Settings → Communications → Sending**. The page is called **Sending**: "The address your emails come from, and where replies go."
Anyone who can **See** Communications can read **Right now**. **Send from your own address** and **Tracking** appear only to people who can **Configure** Communications.
## Right now
| Field | What it means |
| ------------- | -------------------------------------------------------------------------------------------------------------- |
| From | The address your emails come from. In the email itself, your organization's name appears as the sender's name. |
| Replies go to | The address of your default inbox. Answers to mail sent by a workflow arrive there. |
A reply in the inbox, or a message from Compose, answers to the inbox it was sent from instead, so the answers come back to that conversation. See [Inboxes](/communications/inboxes#the-default-inbox) for the default inbox.
Until you set up your own domain, you send on the shared RescueConsole domain. It works from the first day and needs no setup, and answers still come back to your own inbox here. Sending from your own domain helps your mail reach people's inboxes and puts your own address on the From line.
### When sending is paused
When **Right now** says **Outbound email is paused.**, no email leaves your organization: not replies, not new messages, not a workflow's mail. The reason follows:
| Reason | What to do |
| ----------------------------------------------------------------- | ---------------------------------------------------------------------------------------------------- |
| You claimed a domain but its DNS records are not verified yet | Add the records, then press **Check records now**. |
| An address has not been confirmed yet | Open that address's mailbox and click the confirmation link, then press **I have clicked the link**. |
| Outbound email has not been provisioned for this organization yet | Nothing on your side. Once it is, mail goes out from the shared address. |
RescueConsole does not fall back to the shared domain while your own is waiting, because that would put its address on your mail without you choosing it.
## Send from your own address
Two ways, chosen with the buttons at the top of the card:
* **Use my domain**: for a domain you control, such as contoso.com. Mail comes from an address at your domain.
* **Just one address**: for an address on a domain you do not control, such as a Gmail or Outlook address. No DNS changes.
Choosing either one pauses all outgoing email until it is verified. Claim a domain when you are ready to add its records the same day, and confirm a single address straight away.
### Verifying your domain
Under **Use my domain**, type it into **Your domain** (just the domain, for example contoso.com) and press **Claim domain**.
Under **Add these records** is a table of **Type**, **Name** and **Value**, with a copy button beside each. Add each one to your domain's DNS, usually where you bought the domain. Copy the values rather than typing them.
The page shows the result, and when it last checked.
The records are listed in this order, and each has a job:
| Record | What it is for |
| ----------- | ---------------------------------------------------------------------------------------------------------------------------------------------- |
| Return path | The address under your domain that notices of undelivered mail go back to. Receiving servers check it before they trust mail from your domain. |
| DKIM | A signature on each message, which receiving servers check against this record to know the mail really came from your domain. |
| Tracking | Lets link tracking use an address at your domain. Shown when the provider offers it. |
Your domain is verified when the return path and DKIM records are both found.
| Status | What it means |
| ------------ | ----------------------------------------------------------------------------------------------------------- |
| Verified | Mail goes out from your domain. |
| Waiting | Some records are not visible yet. DNS changes can take up to 48 hours to take effect, so check again later. |
| Not verified | Something is wrong. The email provider's own words follow, naming the record to fix. |
**Change domain** claims a different one; the new domain has to be verified before mail flows again.
### Verifying a single address
Under **Just one address**, type it into **Your address** and press **Send confirmation**.
Open that address's mailbox and click the link in the confirmation email.
The page checks, and shows **Verified** once the link has been clicked.
**Change address** starts again with a different one.
## Tracking
Both are on until you turn them off. They apply to every email your organization sends.
| Setting | What it does |
| ----------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Track opens | Adds an invisible image to your emails, which registers an open when it loads. Counts are approximate: Apple Mail and some privacy tools load the image automatically, which registers as an open nobody performed. |
| Track link clicks | Rewrites the links in your emails to pass through a redirect. Clicks are counted accurately, but every link points at a tracking address rather than straight at the page. |
Both change what the recipient receives, which is why they are yours to turn off.