> ## Documentation Index
> Fetch the complete documentation index at: https://docs.rescueconsole.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Signing in
> Signing in at your rescue's own address, resetting a forgotten password, accepting an invitation, and setting a new password when an administrator asks you to.
Everyone at your rescue signs in at the rescue's own address followed by `/app`: for Contoso, that is `contoso.rescueconsole.com/app`. Staff, fosters and volunteers all use the same address. The address without `/app` is your public site, which anyone can see without signing in.
## Signing in
Enter your **Email** and **Password**, then press **Sign in**.
Where you land depends on your role. Most people land on the [dashboard](/getting-started/dashboard). A volunteer who has no other role lands on [My shifts](/shifts/my-shifts). If you followed a link to a page before you were signed in, you are taken to that page instead.
You stay signed in on that browser until you press **Log out** in the header. A browser that goes 30 days without being used is asked to sign in again.
### When signing in fails
| Message | What it means |
| ------------------------------------------------------------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Invalid email or password** | The email has no account here, or the password is wrong. The message is the same for both, so nobody can use this screen to find out who has an account. |
| **Account temporarily locked due to repeated failed attempts. Try again later** | Five wrong passwords in a row lock the account for 15 minutes. While it is locked, even the right password is refused. |
| **This account has no access to this organization** | The email and password are right, but the account has no role at this rescue. Ask an Organization admin. |
After a lock ends, the count is not cleared until you sign in successfully, so one more wrong password locks the account for another 15 minutes. If you are not sure of your password, reset it instead of guessing: a reset also ends the lock.
## Forgot password
Use this when you cannot remember your password.
On the sign-in screen, press **Forgot password?** under the **Password** box. Enter your **Email** and press **Send reset link**.
The screen says **If that email is registered, a reset link is on its way.** It says this whatever you typed, so it does not tell you whether the address has an account. The email's subject is "Reset your RescueConsole password". The link in it works once and expires after 1 hour.
The link opens **Set a new password**. Enter a **New password** of at least 10 characters and press **Reset password**.
You are taken back to the sign-in screen, which says **Password reset. Sign in with your new password.**
If the link has expired, the screen says **Reset link expired. Request a new one**. If it has already been used, it says **Invalid or already-used reset link**. Either way, press **Back to sign in** and ask for a new link.
No email arrives if the address has no account at this rescue. Ask an Organization admin which address your account uses.
## Accepting an invitation
An Organization admin invites you from **Settings → Team & volunteers → Team members** (see [Team](/settings/team)). You receive an email with the subject "You've been invited to join RescueConsole". It names the role you are being given, and its link expires after 24 hours.
The link opens **You're invited**: "Set a password to finish joining."
Enter a **Password** of at least 10 characters and press **Accept and join**.
You are signed in straight away. From then on you sign in with the email address the invitation was sent to and the password you chose.
| Message | What to do |
| ----------------------------------------------------------------------- | -------------------------------------------------------------------------------------------------- |
| **Invitation link expired. Ask an admin to send a new invite** | The 24 hours have passed. An Organization admin can send a new one. |
| **Invalid or already-used invitation link** | The invitation was already accepted or was withdrawn. Try signing in, or ask for a new invitation. |
| **This person already has login access. Use "forgot password" instead** | That email can already sign in here. Use **Forgot password?** on the sign-in screen. |
If someone is already signed in on that browser, the invitation link takes you into the app as them instead of showing the invitation. Press **Log out**, then open the link again.
## Set a new password
An Organization admin can press **Force reset** beside your name on the team list. It is used when an account may not be safe. Three things happen at once:
* You are signed out on every device, and anything you had open stops working.
* You are emailed a link, with the subject "Set a new RescueConsole password". It works like a reset link and expires after 1 hour.
* The next time you sign in, you see **Set a new password** before anything else.
On that screen, enter your **Current password**, a **New password** of at least 10 characters, and the same again in **Confirm new password**, then press **Set new password**. The rest of the app opens as soon as the new password is saved.
If you do not know your current password, press **Sign out** at the bottom of the screen and use the link in the email. If that link has expired, use **Forgot password?** on the sign-in screen. Either kind of link sets your new password and ends the requirement.
## Changing your password
To change a password you know, open **My account** in the header. The page is **Profile & password**, described in [Your account](/settings/your-account).