> ## Documentation Index
> Fetch the complete documentation index at: https://docs.rescueconsole.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Support access

> Let RescueConsole support look at your account for a set time, turn it off, and see when they did.

Open **Settings → Advanced & security → Support access** to decide whether RescueConsole staff can open your account to help with a problem. Nobody at RescueConsole can open your account unless you allow it here, and access ends on its own when the time you choose runs out.

The first line of the page says where things stand, in words:

* *Support cannot see your records.*
* *Support can see your records until* a date and time, with who allowed it and why.

Every member can open this page and see whether support has access. Only an **Organization admin** can allow it or turn it off; anyone else sees *Only an organization admin can change this.*

## What support can do

Support can read your records **as the person who allowed it can**, and cannot change anything: every attempt to add, edit or delete is refused while they are in your account. If something needs changing, they ask you to change it.

## Allowing support access

<Steps>
  <Step title="Choose for how long">
    Under **Allow support access**, choose **For how long**: **4 hours**, **1 day**, **3 days** or **1 week**. It starts at 1 day.
  </Step>

  <Step title="Say what it is for">
    **What are they helping with?** is optional: a ticket number, or what went wrong. It is kept in the history.
  </Step>

  <Step title="Allow it">
    Press **Allow support access**. Access starts at once and ends on its own when the time runs out.
  </Step>
</Steps>

## Turning it off

Press **Turn off support access**. It takes effect at once, with no confirmation, and ends any session support has open in your account at that moment. You can turn it off at any time, whoever allowed it.

## What is recorded

Two lists at the bottom of the page show what happened. Each shows the latest 50.

| List                                 | What it shows                                                                                                                                                                                                            |
| ------------------------------------ | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ |
| **When support opened your account** | Each time a member of RescueConsole staff actually opened your account: their email address, when, and whether the session has **ended** or is still a **read-only session**. *Nobody has.* means it has never happened. |
| **History**                          | Each time access was allowed: who allowed it, from when to when, what it was for, and whether it is **active**, **expired**, or **turned off by** someone.                                                               |

Allowing and turning off support access are also recorded in [Settings history](/settings/settings-history).