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Everyone at your rescue signs in at the rescue’s own address followed by /app: for Contoso, that is contoso.rescueconsole.com/app. Staff, fosters and volunteers all use the same address. The address without /app is your public site, which anyone can see without signing in.

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Signing in

Enter your Email and Password, then press Sign in. Where you land depends on your role. Most people land on the dashboard. A volunteer who has no other role lands on My shifts. If you followed a link to a page before you were signed in, you are taken to that page instead. You stay signed in on that browser until you press Log out in the header. A browser that goes 30 days without being used is asked to sign in again.

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When signing in fails

After a lock ends, the count is not cleared until you sign in successfully, so one more wrong password locks the account for another 15 minutes. If you are not sure of your password, reset it instead of guessing: a reset also ends the lock.

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Forgot password

Use this when you cannot remember your password.
1

Ask for a link

On the sign-in screen, press Forgot password? under the Password box. Enter your Email and press Send reset link.
2

Open the email

The screen says If that email is registered, a reset link is on its way. It says this whatever you typed, so it does not tell you whether the address has an account. The email’s subject is “Reset your RescueConsole password”. The link in it works once and expires after 1 hour.
3

Set a new password

The link opens Set a new password. Enter a New password of at least 10 characters and press Reset password.
4

Sign in

You are taken back to the sign-in screen, which says Password reset. Sign in with your new password.
If the link has expired, the screen says Reset link expired. Request a new one. If it has already been used, it says Invalid or already-used reset link. Either way, press Back to sign in and ask for a new link. No email arrives if the address has no account at this rescue. Ask an Organization admin which address your account uses.

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Accepting an invitation

An Organization admin invites you from Settings → Team & volunteers → Team members (see Team). You receive an email with the subject “You’ve been invited to join RescueConsole”. It names the role you are being given, and its link expires after 24 hours.
1

Open the link

The link opens You’re invited: “Set a password to finish joining.”
2

Choose a password

Enter a Password of at least 10 characters and press Accept and join.
You are signed in straight away. From then on you sign in with the email address the invitation was sent to and the password you chose.
If someone is already signed in on that browser, the invitation link takes you into the app as them instead of showing the invitation. Press Log out, then open the link again.

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Set a new password

An Organization admin can press Force reset beside your name on the team list. It is used when an account may not be safe. Three things happen at once:
  • You are signed out on every device, and anything you had open stops working.
  • You are emailed a link, with the subject “Set a new RescueConsole password”. It works like a reset link and expires after 1 hour.
  • The next time you sign in, you see Set a new password before anything else.
On that screen, enter your Current password, a New password of at least 10 characters, and the same again in Confirm new password, then press Set new password. The rest of the app opens as soon as the new password is saved. If you do not know your current password, press Sign out at the bottom of the screen and use the link in the email. If that link has expired, use Forgot password? on the sign-in screen. Either kind of link sets your new password and ends the requirement.

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Changing your password

To change a password you know, open My account in the header. The page is Profile & password, described in Your account.