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The Communications log is a record of every email your organization sends: replies from the inbox, new messages from Compose, and messages a workflow step sends. It answers “did that email go, and did it arrive?” It is read, never edited. Open it from Settings → Advanced & security → Communications log, or press Communications log on Message templates. It needs Configure on Communications, because it lists mail from every mailbox in the organization. Templates and Compose at the top take you to Message templates and Compose. Mail that arrives at your inboxes is read in the Communications inbox, not here.

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The list

Newest first. The column button chooses which columns you see; Sent/received is always shown.

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Categories

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Statuses

A status only moves forward, so a late report of delivery never hides a bounce. Opens and clicks do not change a status.
A reply or a new message that is refused before it is sent is not recorded here: someone on it opted out, an address is on the do-not-send list, a placeholder was left unfilled, or outgoing mail is paused. The page you were writing on says why instead. A workflow step’s message to someone who opted out, or to an address on the do-not-send list, is recorded as suppressed. See who will not be emailed.

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Filters

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Message detail

Press a row to see its detail below the list. Close hides it again. Under these fields are the details kept with the message. For a reply or a new message, they include the conversation, the mailbox it was sent from, the ID of the team member who sent it and, if it failed, the reason the provider gave. For a workflow’s message, they include each attempt at sending it and any copies, with the copies that were dropped because their address is on the do-not-send list.